Effective Date: January 1, 2025
These Terms of Service (“Terms”) govern your access to and use of the RockIT Technologies website and any services provided by RockIT Technologies (“Company,” “we,” “us,” or “our”). By accessing our website or engaging our services, you agree to be bound by these Terms.
Services Overview
RockIT Technologies provides managed IT services, cybersecurity services, monitoring, helpdesk, onsite and remote support, infrastructure services, device lifecycle services, and related technology services to business clients.
Specific services, service levels, pricing, and responsibilities are governed by written agreements, statements of work, or service schedules executed between RockIT Technologies and the client. These Terms do not replace or supersede those agreements.
Website Use
You may use our website for lawful purposes only. You agree not to misuse the website, attempt unauthorized access, interfere with site functionality, or use the site in a manner that could damage, disable, or impair our systems.
Client Responsibilities
Clients are responsible for providing accurate information, maintaining appropriate internal controls, and following reasonable security and operational guidance provided by RockIT Technologies.
Failure to follow recommended best practices or contractual obligations may impact service effectiveness and security outcomes.
Remote and Onsite Access
As part of service delivery, RockIT Technologies may access client systems remotely or onsite with authorization. Access is performed solely to provide agreed services such as support, maintenance, monitoring, or troubleshooting.
Clients are responsible for ensuring they have the legal authority to grant access to systems and data under their control.
Security and Monitoring
While RockIT Technologies follows industry best practices and reasonable security controls, no system can be guaranteed to be fully secure. Security services reduce risk but do not eliminate it.
Clients acknowledge that cybersecurity threats evolve and that absolute protection is not possible.
Device Lifecycle and Repair Services
Device repair, replacement, and lifecycle services may involve third party components, vendors, or manufacturers. Repair timelines and outcomes may vary based on device condition, parts availability, and manufacturer limitations.
Third Party Services
RockIT Technologies may integrate or rely on third party software, hardware, or service providers. We are not responsible for outages, changes, or failures caused by third parties outside our reasonable control.
Limitation of Liability
To the maximum extent permitted by law, RockIT Technologies shall not be liable for indirect, incidental, consequential, or special damages, including loss of profits, data, or business interruption, even if advised of the possibility of such damages.
Any liability arising from services shall be limited as defined in applicable service agreements.
Indemnification
You agree to indemnify and hold harmless RockIT Technologies from claims, damages, or expenses arising from your misuse of the website, violation of these Terms, or violation of applicable laws.
Termination
RockIT Technologies reserves the right to suspend or terminate website access for violations of these Terms. Service termination is governed by applicable service agreements.
Changes to Terms
We may update these Terms from time to time. Updated terms will be posted on this page with a revised effective date.
Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.
Contact Information
If you have questions regarding these Terms, contact us:
RockIT Technologies
Phone: 540-227-0707
Email: [email protected]