Effective Date: January 1, 2025
RockIT Technologies (“we,” “us,” or “our”) provides managed IT services, cybersecurity services, onsite and remote support, and related technology services to businesses. We are committed to protecting your privacy and handling information responsibly.
Information We Collect
Information You Provide
We may collect information you voluntarily provide, including but not limited to:
- Name, company name, and job title
- Email address and phone number
- Service inquiries and support requests
- Information submitted through contact forms or email
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address and general location
- Browser type and device information
- Pages visited and time spent on the site
- Referring URLs
This information is used for analytics, performance monitoring, and improving our website and services.
How We Use Information
We use collected information to:
- Respond to inquiries and provide requested services
- Deliver managed IT services and technical support
- Monitor and maintain systems under management
- Improve website functionality and user experience
- Communicate important service related information
- Comply with legal and regulatory obligations
Managed Services and Remote Access
As part of our services, RockIT Technologies may access customer systems remotely or onsite. Remote access tools may be used only with customer authorization and solely for support, monitoring, or maintenance purposes.
We do not access personal devices or systems without explicit permission, and all access is governed by service agreements and security policies.
Information Sharing
We do not sell, rent, or trade personal information. Information may be shared only in the following circumstances:
- With trusted service providers necessary to deliver services
- To comply with legal obligations or lawful requests
- To protect the rights, property, or safety of our clients or our company
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect information. While no system can be guaranteed to be 100% secure, we take security seriously and follow industry best practices appropriate to the services we provide.
Cookies and Analytics
Our website may use cookies or similar technologies to analyze usage and improve performance. These cookies do not collect personally identifiable information.
You can control cookies through your browser settings.
Third Party Links
Our website may contain links to third party websites or services, including monitoring and remote access tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.
Your Choices
You may request access, correction, or deletion of your information by contacting us. Some information may be retained as required by law or contractual obligations.
Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
Contact Information
If you have questions about this Privacy Policy or our data practices, contact us:
RockIT Technologies
Phone: 540-227-0707
Email: [email protected]